Coronavirus Consumer Rights

Some useful information and links can be found at consumeradvice.scot who have prepared comprehensive advice and information for consumers who have been affected by the coronavirus crisis.

This covers:

  1. Travel 
  2. Cancellations of Concerts, Events & Entertainment 
  3. Deliveries & Online Order
  4. Planning for Shortages / Price Increase
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Friends Against Scams

As everyone is trying to act together during this current situation, there are always people that will try to exploit the situation. Coronavirus specific advice has ben developed by a National Trading Standards (NTS) Scams Team initiative called Friends Against Scams, which aims to protect and prevent people from becoming victims of scams by…

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Get coronavirus support as an extremely vulnerable person

Register if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food.

If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway.

This service is free. You can register yourself, or for…

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New rules on staying at home and away from others

On Monday 23 March, the UK Government issued new rules on staying at home and keeping away from others.

The rules say "The single most important action we can all take, in fighting coronavirus, is to stay at home in order to protect the NHS and save lives."

Three new measures:

  1. Requiring people to stay at home, except for very limited purposes
    2. …
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